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Home / Auto / Social Media and Insurance Claims

Social Media and Insurance Claims


If you’re a type of individuals who likes to publish on social media about all of the issues happening in your life, there may be at the very least one occasion you may wish to suppose twice about earlier than hitting the “publish” button: a automotive accident.

That’s as a result of insurance adjusters are more and more turning to social media profiles of people concerned in accidents to search for clues of their investigations. Their aim is to seek out info in these postings that may contradict the knowledge offered in filed insurance claims, presumably enabling the insurer to decrease the payout or deny the declare altogether.

A current examine discovered that insurance fraud investigators are utilizing social media primarily to research auto, hearth and housebreaking claims. In a single case, a lady stated she was a sufferer of a hit-and-run automotive accident and filed a declare along with her automotive insurance firm for damages. Then she posted on Fb about how her daughter truly induced the accident. The investigators discovered the publish and rejected the declare, and the girl was convicted of insurance fraud.

Going Past Your Posts

Some investigators are going nicely past simply an insured’s Fb posts, Pinterest pins or Twitter tweets. For instance, they’re checking to see what others are posting concerning the insured, what the insured “likes” or “dislikes,” the place the insured is checking in on Foursquare, and analyzing the posts of the insured’s social media mates. All of this stuff can doubtlessly supply beneficial clues to insurance investigators and supply them with ammunition to presumably deny insurance claims, and even file insurance fraud costs.

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Legally and ethically talking, insurance firms are nicely inside their rights to take a look at publicly obtainable social media accounts and profiles as they examine claims. So long as the knowledge just isn’t protected by privateness settings, it’s truthful recreation for anybody — together with insurance fraud investigators.

In sure circumstances, this safety additionally extends to info that sits behind privateness settings. Moral codes prohibit attorneys and their investigators from “friending” targets with the aim of accessing content material protected behind privateness settings, however these codes don’t prolong to insurance firms themselves, or to investigators not employed by attorneys.

Resist the Urge to Publish

In such a setting, it’s most likely finest to withstand the urge to publish, tweet or pin if you’re concerned in a automotive accident, hearth or housebreaking. Even when your declare is 100 % legit and you aren’t making an attempt to commit fraud, it’s most likely not sensible to offer investigators with any further info they may have the ability to use in opposition to you.

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