A Review of using Advanced AI Features in Performance Management Systems


When the use of automation-based software solutions is increasing day by day, the emergence of advanced technologies has been a remarkable advancement. The concept of Artificial Intelligence is being discussed for decades now. But with the advent of Machine Learning technology, Artificial Intelligence has surfaced as an existent technology. The role of AI has been speculated in many aspects of the industry, and we shall explore the scope of AI in the Performance Management Systems. We shall discuss some of the most essential applications of Artificial Intelligence in the Performance Management System and discuss the benefits of the implementation of such advanced technologies. The significant aspects discussed here shall be focused on the replacement of human decision making, which is repetitive in nature and doesn’t require the empathy to be involved. Most of them are process oriented and require minimal cognitive functioning. So dive in deeper to get an idea of how AI will impact the future of employee output management.

AI-powered Data Management:

When the employees fill in their daily service reports, a lot of data is acquired by the PMS. But the quantum of data received is not processed in the way which would deliver value to the user. When Artificial Intelligence is utilized to process this information, it analyses the data with an entirely different approach multiple times. The AI shall make use of this analysis and also use data from other modules such as travel and expense management module, attendance management software, and Payroll processing module to add layers to the silo of information. Thus, the analysis is multi-dimensional, and the AI shall deliver a multitude of results useful for the employers. This shall also include the correlation of all the parameters to confirm the relationship between them. Making such analysis with human efforts is neither sustainable nor feasible, which makes AI the best alternative both in terms of productivity and profitability. The data is managed in such a manner that the utility of the same information is different for each purpose with strong correlations between concerned parameters. And the required reporting can be generated instantly without any human intervention.

Continuous Process Management:

A number of employees and even departments work together to complete a project. Coordinating them and producing a collective effort is a big challenge before any company. The AI-powered PMS shall use the live process parameters to make necessary changes in the action plan of the process. In case a particular employee cannot deliver as per the predefined standard, the PMS shall alert the concerned authority. The continuous attention to all the employees involved in the entire company shall improve the performance benchmark for each individual, and the effect of this collective effort shall resonate in organizational productivity. When the businesses use such advanced technologies at the grass root level, the processes get interconnected, and loss of efficiency on account of misconfiguration of workflow is reduced. The workload distribution is also made clear and predictable in nature. The resultant clarity in job profile will enhance the performance with better accuracy.

Personalized Approach to Employee pattern Analysis and Management:

All the staff members have their own working patterns, and these patterns ultimately build their competence for a particular profile. If these patterns are scrutinized from the data of multiple individuals over a period of time, the PMS shall provide useful insights to the productive traits for a work profile. These insights are also shared with the concerned employee, and they can put themselves on performance improvement programs by themselves and make significant improvement without any external support. The AI shall provide continuous updates to the employee.  When the companies have a personalized approach to each employee’s performance, the effect of AI is evident on the quality of work. 

When employers use advanced cognitive technologies, standard functions such as the appraisals and promotions will be made agile and responsive. There is no requirement of wasting human efforts and time in the decision making, which as no relevance to empathy. The improvement in the work culture can also be seen as AI shall guide the employees on delivering better output on a consistent basis. So if you are looking forward to advanced performance management software for your organization, the AI features shall have an existential impact on the software.

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